RACI Matrix Design for Managing Stakeholders in Project Case Study of PT. XYZ
DOI:
https://doi.org/10.25124/ijies.v5i02.134Keywords:
Business Process; Responsibility Assignment Matrix; Project Management; RACI Matrix;Abstract
Stakeholders are one of the most significant factors in the success of a project. The creation of good
team performance in a project is caused by clear work responsibilities given to each project
stakeholder so that stakeholders have responsibility for their work and can complete their work
correctly. The responsibility assignment matrix is a method for managing the roles of each resource
and describing the relationship between jobs for each job in the project, which is classified into four
parts, namely Responsible, Assignment, Consult, and Informed. In this paper, a matrix will be
designed to manage the work assignments of each stakeholder involved in the case of delays in project
completion at PT. XYZ uses the RACI Matrix method as a guide. The results of the work assignment
matrix design in the case study project of PT. XYZ shows that 12 stakeholders are grouped into four
classifications according to the RACI components, which are arranged based on the level of interest
and responsibility of each stakeholder to the project.
