Mobile Application Design for Startup Zyon Using Design Thinking Method

Abstract

Zyon is one of the startups in the mental health field that concern of inadequate handling of mental
health issues. Consequently, the design of the Zyon application is driven by the aim of addressing
these challenges and providing user-oriented solutions. This research focuses on the integration of
users and psychologists on a platform, using the design process that incorporates the five stages of
design thinking: empathize, define, ideate, prototype, and test. Through in-depth interviews,
observations, and expert validation, a conceptual framework for the Zyon application was
formulated, resulting in the creation of application mockups. The Zyon application offers
consultation services and a range of features to enhance the interaction between users and
psychologists, ultimately aligning with user needs. The application design, validated by
respondents using the System Usability Scale (SUS) with a score of 87.75, signifies its high
usability and fulfillment of acceptable requirements. This research contributes to the advancement
of mental health services by delivering an effective and user-friendly application that caters to the
needs of its users and psychologists.