Identification and Indicators of ERP Implementation Success Factor – a Literature Review

Abstract

Enterprise Resources Planning has become one of the business and management applications that are
believed to be able to improve the performance of companies and or organizations to be more efficient
and effective. However, based on much research, the success rate of ERP implementation is
questionable. Although the success of ERP implementation is often published in research, the failure
rate of ERP system implementation is relatively high. Therefore, this study is to find out the problems
and challenges faced by organizations in implementing ERP, by reviewing the existing literature on
research on factors that influence the success of ERP implementation. The approach taken is to review
several related research articles published in the 2015-2020 period from several publishers, namely
Emerald Online, Science Direct, IEEE, and SAGE. The sample size for the last 5 years is expected to
show the up-datedness of the data taken from the research article. New ideas that will emerge from
this discussion are the main factors causing the success of ERP implementation for organization, so
that they can be used to reduce the failure rate of ERP implementation in the future by proposing an
ERP implementation model.