Key Factors in Improving the Maturity of Information Technology Governance: A Case Study of State-owned Enterprise in Indonesia

Abstract

The assessment of IT governance maturity is part of the assurance function. The assessment is
carried out to ensure technology support in achieving business goals. In this context, companies
should comply with regulations, as well as the need to continue to improve the quality of
implementation of IT governance. The average value of PT X's IT governance maturity in Year
2 has increased from 3.21 to 3.26. There is an increase in the average score of 0.05 over one
year. Success factors in implementing IT governance must be maintained and encouraged to
continue the grow. This research was conducted to identify what organizational initiatives to
increase the maturity and what the key factors are. Factors identification is done using evidence
analysis method based on CSF references and attributes criteria. The results of the analysis
obtained key factors that strengthen the maturity. The main factors are CSF2 providing IT
infrastructure that supports the development and exchange of IT applications and services
(21.72%), and CSF4 staff development to meet professional IT HR qualifications (17.39%). On
the other hand, maturity attribute which gave the biggest contribution was ATR1 related to
policies and procedures (34.6%), and ATR3 related to defining goals and actions (30.77%).