Superior Management Support and Coffee Introduction Technology on Operational Performance CCT Company

Abstract

An important area in the company is the operational field that ensures business operations to
improve the company's operational performance over a certain period. The purpose of this study is
to propose a conceptual model for further research on the effect of superior management support
and coffee introduction technology to improve company operational performance. Operational
performance refers to the company's capability, which is indicated by the aspects of cost, production
volume, fulfilment of demand, customer handling, process control and quality. A number of data
will be required and collected in this study to test the existing hypothesis models. The data were
collected using a questionnaire that was distributed directly to individual workers in the company
with positive questions on a 6-point measurement scale from strongly agree to strongly disagree.
Data processing will be carried out using the SEM-AMOS method. One of the results of operational
performance is customer focus, which is the orientation of a series of services provided to customers
to improve customer satisfaction. The mechanism for eliminating waste and creating added value
for the company is process control and improvement at every stage of the process in the company.
The results of this study present a conceptual model for further research with the aim of knowing the
effect of superior management support, consumer focus, and process control, and coffee
introduction technology on the operational performance of CCT companies in Timor-Leste.