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Syeren Anastasya, Sari Wulandari, Agus Achmad Suhendra. Identification Customer Needs of Shuttle Travel by Using Servqual and Kano Methods. IJIES [Internet]. 2023 Jul. 31 [cited 2025 Sep. 11];7(2):166-79. Available from: https://ijies.telkomuniversity.ac.id/index.php/IJIES/article/view/628