PRATAMI, Devi; PUTRI, Tantri Febiara; NUGRAHA, Fida Nirmala; PRATAMI, Devi; SUWARSONO, Litasari. IT Services Quality Measurement Using IT SERVQUAL at University X. International Journal of Innovation in Enterprise System, [S. l.], v. 3, n. 1, p. 15–23, 2019. Disponível em: https://ijies.telkomuniversity.ac.id/index.php/IJIES/article/view/29. Acesso em: 18 jan. 2025.