SYEREN ANASTASYA; SARI WULANDARI; AGUS ACHMAD SUHENDRA. Identification Customer Needs of Shuttle Travel by Using Servqual and Kano Methods. International Journal of Innovation in Enterprise System, [S. l.], v. 7, n. 2, p. 166–179, 2023. DOI: 10.25124/ijies.v7i02.238. Disponível em: https://ijies.telkomuniversity.ac.id/index.php/IJIES/article/view/628. Acesso em: 11 sep. 2025.